RETURN AND REFUND POLICY | LMT MONTAGETECHNIK | ALUFIX.info

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RETURN AND REFUND POLICY

This Return & Refund Policy sets out the conditions under which returns, refunds, and replacements may be accepted and shall be read together with the Terms & Conditions.

In the event of any inconsistency, the Terms & Conditions shall prevail. Certain delivery- and customs-related matters affecting returns and refunds are governed by the Shipping & Customs Policy.

  

 1. General

LMT MONTAGETECHNIK | ALUFIX.INFO   does not provide catalog lookup, compatibility checks, or part selection.
Buyer is solely responsible for selecting and ordering the correct auto part number.

Except as expressly stated in this Policy, returns, refunds, or replacements are not available in cases where:

 

  • an incorrect part was ordered by Buyer;
  • applicable import duties, taxes, or customs charges were not paid in the destination country;
  • delivery failed due to Buyer’s refusal to accept the shipment or failure to comply with import or customs requirements.

 2. Damaged Items

If a product arrives damaged, Buyer may request a replacement or refund provided that:

·        the claim is submitted within 2 calendar days from the delivery date, as confirmed by the courier’s tracking system; and

·        written notification is sent to info@alufix.info  with supporting evidence (photos, packaging condition, tracking number).

 

 LMT MONTAGETECHNIK | ALUFIX.INFO   shall not be responsible for any damage occurring during or after installation of the product, except in cases of confirmed manufacturing defects


3.1 Returns

We do not accept or approve return requests, except in the circumstances specified in Section 2 (Damaged Items). 

 

3.2 Order cancellation

Requests to cancel an order and obtain a refund after payment has been made are not accepted or approved.

 

 4. Failed Delivery

A delivery shall be deemed failed if the shipment cannot be successfully delivered due to any reason attributable to Buyer, including but not limited to:

 

  • refusal to accept the shipment;
  • failure or refusal to pay applicable import duties, taxes, or customs charges;
  • incorrect or incomplete delivery address;
  • failure to provide required documentation to the carrier or customs authorities;
  • non-compliance with import laws or regulations of the destination country. 

In the event of a failed delivery:

  • the shipment may be returned to the sender, abandoned, destroyed, or otherwise disposed of by the carrier or customs authorities in accordance with applicable laws and procedures;
  • no refund shall be issued to Buyer under any circumstances.

Buyer acknowledges that failed delivery resulting from the above reasons constitutes a refusal of delivery, and any payment disputes or chargebacks initiated on this basis shall be considered invalid.

 

5. Chargeback & Dispute Policy

By placing an order on the Website, Buyer expressly agrees to contact LMT MONTAGETECHNIK | ALUFIX.INFO   first to resolve any issue related to the order, delivery, customs clearance, or product condition before initiating a chargeback or payment dispute with their bank or card issuer.

  

Buyer acknowledges that chargebacks or disputes initiated for reasons including, but not limited to:

  • failure or refusal by Buyer to pay applicable import duties, taxes, or customs charges;
  • refusal to accept delivery of the shipment;
  • delays caused by customs authorities, carriers, or regulatory requirements in the destination country;
  • incorrect part selection by Buyer;
  • failed delivery resulting from incorrect address, missing documents, or non-compliance with import regulations

may be disputed, challenged, or rejected by the card issuer in accordance with applicable card network rules.

  

Buyer further acknowledges that:

·         Outside the customs territory of the European Union – DAP (Delivered at Place), Incoterms® 2020;

·        Within the customs territory of the European Union – DDP (Delievered Duties Paid), Incoterms® 2020;

·        LMT MONTAGETECHNIK | ALUFIX.INFO   does not collect, administer, or remit import duties or taxes;

·         Buyer acts as the Importer of Record in the destination country.

   LMT MONTAGETECHNIK | ALUFIX.INFO   reserves the right, to the extent permitted by law, to recover losses, fees, and administrative costs incurred as a result of chargebacks initiated in breach of this Policy.

   

6. Warranty

Manufacturer or dealer warranty is provided on parts supplied from Germany.

 Accordingly, LMT MONTAGETECHNIK | ALUFIX.INFO   does not offer standard warranties on supplied goods.

 In exceptional cases involving proven manufacturing defects:

  • the claim may be reviewed at LMT MONTAGETECHNIK | ALUFIX.INFO  ’s discretion; and
  • partial compensation, store credit, or a discount may be offered.

 

Such claims must be supported by a written report issued by a qualified service center or an authorized dealer located in Buyer's city or country, clearly identifying and confirming the existence of a manufacturing defect.